Phidelia Johnson is a strategic innovator and visionary behind how Human Resource Management can be used as a tool to develop and shape organizational culture, implement continuous positive change and inspire employees to produce at peak performance.
Her 20+ years of professional human resource capital management and business experience has provided her the global expertise to leverage major organizational change, streamline business operations and implement a series of creative systems for long term success.
Phidelia Johnson currently leads a global HR team for Pac J Investment Services and has previously led all housekeeping and human resource operations at the Westin in Princeton, NJ and for the IBM Executive Conference Center.
Her expertise focuses on business performance, application of analytics as a tool for workflow productivity, acquisition of top end global talent, retention of talent and providing resources to create organizational sustainability in the nonprofit and for profit arena.
Today's HR needs continue to grow at a rapid rate with greater demands, greater connectivity and greater impact on global business than ever before. A business that took 50 years to create can be out of business in 2 years if we fall out of date with the needs of our employees, customers, and overall vision. Often, by the time you realize it, there is no way to stop the downward spin if you are not proactive in managing the organizational structure and corporate sustainability.
Phidelia's continued reliance on consistency, trust in people and leveraging new opportunities has allowed her to implement fail proof measures that continuously lead to successful outcomes. She is always thinking about who the customer would hire and ensures that HR is an ever evolving and adapting organism to market demands. Contact Phidelia Johnson to set up a no cost initial audit of your organizational and human resource needs.
Lead all human management resource functions and operations of the firm on a domestic and global scale. Directly responsible for leveraging talent, managing strategic growth initiatives, and overseeing in house logistics related to labor relations and regulation. Specialize in the following human resource competency areas.
Led the entire management operations process for the IBM housekeeping initiative within the hospitality management arena. Responsible for on boarding top talent, developing succession planning strategy and sustainability processes, initiated the full scale training of customer service division (managing a team of 38 managers and employees, and oversaw all safety and compliance regulations (OSHA, HAZMAT, MSDS, EEOC, etc).
PAC J Investment Services 2012 - Present
Independent HR Consultant 2008 – Present
Westin Princeton Executive Director of Housekeeping 2008
Wyndham Princeton Executive Housekeeping Director 2007 – 2008
IBM – Palisades Executive Conference Center Executive Director 2002 – 2008
Christ Charismatic Church Executive Administrator of Operations 1999 – 2005
Courtyard Residence Inn by Marriot Executive Director of Rooms Care 2000 - 2001
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